Customer support

For information about your order or store policies, complete the form to the right.

You may also call us directly at (814) 942-4900. Someone will be able to answer your call

Monday through Saturday 10 AM to 6 PM and Sundays 12 PM to 5 PM (EST).


See our Frequently Asked Questions (FAQs) below before reaching out to us. Your question may have already been answered.

1 In-store Pickup
1.1 How does in-store pickup work?

Use our online store to order and pay for in-stock merchandise. Add your items to the cart, then pay using a valid credit card. At checkout, choose in-store pickup as the delivery method.

Once you have received an email notifying you that your order is ready, simply stop in the store, show us photo identification and the card used for the purchase, and head out with your items.

1.2 Can I pickup my order at the Lock Haven store?

Not at this time.

Online purchase with in-store pickup is only available at our Altoona, PA location.

1.3 Why is in-store pickup only available at the Altoona, PA location?

All Unkel Joe's Woodshed merchandise is shipped to Altoona. The Altoona location has a larger inventory, making it the better choice for in-store pickup.

The online storefront only shows inventory located at the Altoona, PA location.

2 Gift Cards
2.1 Can I use an Unkel Joe's Woodshed gift card to purchase items on your website?

At this time, we are unable to process gift cards on our website. Please visit us in one of our store locations to spend your gift card.